GLOBE TELECOM’s brand of Customer Service
My Globe bill due last June 30th just got delivered yesterday, July 1st, and it has the word “RUSH” stamped on the envelope. Last month, I received the reprint of my bill a day before my actual bill got delivered. This didn’t suprise me as this has been going on for the past 11 months. You read that right, 11 months. Nauna pa na manganak ang buntis kesa masolve yung issue.
I feel cheated. I didn’t sign up for a reality-tv-worthy experience of calling customer service almost every month to follow up on my bill. I don’t expect Globe Telecom to be a perfect company because shit happens but I was under the impression that when a problem arises, they will solve it.
Jesus Chirst! To speak to a manager is an inherent right of customers and yet, it seems like it is easier to set an appointment with Jesus Christ than to a manager who is nothing but a glorified senior agent. To speak to the CEO or owner of any business is an inherent right of all customers especially when you feel that the kind of help you’re getting is far less than what was promised.
Press 1 to hear an ad, press 2 to get annoyed and press 3 to go back to the main menu.How many times have you called the Customer Service hotline just to be bombarded with advertising? I don’t call just because I am bored. I call because I need someone to help me but that seems to be a very complex concept for Globe Telecom.
World-class companies outsource their customer service to the Philippines but it is very difficult to get a world-class customer service experience from a fellow Filipino.Globe Telecom outsources their customer service to a bunch of companies. Whenever you call, the agent will create a report and forward it to Globe. Why can’t customers speak to Globe employees directly?
Note: Please repost this if you have experienced the same GLOBE TELECOM’s brand of customer service.